VolunteerMark SupportVolunteerMark Support

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Account FAQs(2)

  • How can I reset my password?
  • What do I do if I forgot my password?

Communication(3)

  • How to communicate with a large group of volunteers at a time?
  • Invite volunteers!
  • Send emails to group members using “Discover”

External Service Integrations(2)

  • Donate button – External service integration
  • VerifiedFirst integration for background check verification

Hierarchy(5)

  • How to set Permissions for the Hierarchy?
  • How to create organization hierarchy levels?
  • How can I add coordinators and assign specific permissions to them within the organization hierarchy?
  • How do I create a position under a specific hierarchy level?
  • How can volunteers sign up for positions created under a specific hierarchy level?

Import volunteers(5)

  • How to import volunteers?
  • How to create an application form?/ How to add custom fields?
  • How to add background verification documents of the volunteers from the organization end?
  • How to add checklist criteria?
  • New volunteer checklist

Kiosk(2)

  • How to Set-up Kiosk for volunteers?
  • How to Check-in volunteers myself(Volunteer Coordinator) ?

Onboard volunteers(3)

  • How to onboard your volunteers through your website?
  • Where is my volunteer opportunities page?
  • How to share your organization link with your volunteers via communication tab?

Organization FAQs(35)

  • Can we promote our volunteer opportunities through social media?
  • How do I add tags to a volunteer?
  • Can I attach the waiver/consent agreement for an opportunity?
  • How can I approve volunteer service hours logged in my organization?
  • Can we search for volunteers from the active notifications based upon the program or department they are under?

Organization Help(13)

  • Assign groups
  • Getting started!
  • If I would like to add people in a group, do I have to add them individually?
  • Do non profit organizations receive any discount?
  • Can I delete a shift?

Scheduling(10)

  • How to create a fixed schedule position?
  • How to create One-Time Event?
  • How to create a flexible schedule position?
  • How to edit a fixed scheduled position?
  • Managing volunteers for One-time Event

Volunteer FAQs(23)

  • How to signup with an existing group?
  • How to apply/submit service hours?
  • How to find an organization?
  • How to sign up for multiple recurrences at once?
  • Do volunteers have to create an account to volunteer for an organization? Can they find an organization without an account?

Volunteer opportunities page(3)

  • Make the organization private and provide pre-approval form
  • Calendar view signup!
  • Sponsorship Program!

Video Library

  • How to create a fixed schedule position?

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