Knowledge base
FAQ
CONTACT
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Account FAQs
(2)
What do I do if I forgot my password?
How can I reset my password?
Communication
(3)
Invite volunteers!
Send emails to group members using “Discover”
How to communicate with a large group of volunteers at a time?
External Service Integrations
(2)
VerifiedFirst integration for background check verification
Donate button – External service integration
Hierarchy
(5)
How to create organization hierarchy levels?
How can I add coordinators and assign specific permissions to them within the organization hierarchy?
How do I create a position under a specific hierarchy level?
How can volunteers sign up for positions created under a specific hierarchy level?
How to set Permissions for the Hierarchy?
Import volunteers
(5)
How to create an application form?/ How to add custom fields?
How to add background verification documents of the volunteers from the organization end?
How to add checklist criteria?
New volunteer checklist
How to import volunteers?
Kiosk
(2)
How to Check-in volunteers myself(Volunteer Coordinator) ?
How to Set-up Kiosk for volunteers?
Onboard volunteers
(3)
Where is my volunteer opportunities page?
How to share your organization link with your volunteers via communication tab?
How to onboard your volunteers through your website?
Organization FAQs
(35)
Are there any extra charges for the Volunteer Kiosk App?
Does the volunteer opportunities show up on our website?
How can I manage and respond to volunteer requests?
If I have invited people, how will they be informed of the invitation?
How to make organization volunteer opportunities page as private?
Organization Help
(13)
Do non profit organizations receive any discount?
Can I delete a shift?
What are the standard dimensions for the organization banner image?
How do I edit my organization name and other details?
Can I delete the data I imported during the free-trial when I upgrade my plan?
Scheduling
(10)
How to create One-Time Event?
How to create a flexible schedule position?
How to edit a fixed scheduled position?
Managing volunteers for One-time Event
Tags to restrict the volunteers!
Volunteer FAQs
(23)
Do volunteers have to create an account to volunteer for an organization? Can they find an organization without an account?
How to signup for a fixed or recurring position?
Is VolunteerMark free?
How can volunteers download their participation certificates?
How do I sign up as a volunteer on VolunteerMark?
Volunteer opportunities page
(3)
Calendar view signup!
Sponsorship Program!
Make the organization private and provide pre-approval form
Video Library
How to create a fixed schedule position?