VolunteerMark SupportVolunteerMark Support

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Account FAQs(2)

  • What do I do if I forgot my password?
  • How can I reset my password?

Communication(3)

  • Invite volunteers!
  • Send emails to group members using “Discover”
  • How to communicate with a large group of volunteers at a time?

External Service Integrations(2)

  • VerifiedFirst integration for background check verification
  • Donate button – External service integration

Hierarchy(5)

  • How to create organization hierarchy levels?
  • How can I add coordinators and assign specific permissions to them within the organization hierarchy?
  • How do I create a position under a specific hierarchy level?
  • How can volunteers sign up for positions created under a specific hierarchy level?
  • How to set Permissions for the Hierarchy?

Import volunteers(5)

  • How to create an application form?/ How to add custom fields?
  • How to add background verification documents of the volunteers from the organization end?
  • How to add checklist criteria?
  • New volunteer checklist
  • How to import volunteers?

Kiosk(2)

  • How to Check-in volunteers myself(Volunteer Coordinator) ?
  • How to Set-up Kiosk for volunteers?

Onboard volunteers(3)

  • Where is my volunteer opportunities page?
  • How to share your organization link with your volunteers via communication tab?
  • How to onboard your volunteers through your website?

Organization FAQs(35)

  • Are there any extra charges for the Volunteer Kiosk App?
  • Does the volunteer opportunities show up on our website?
  • How can I manage and respond to volunteer requests?
  • If I have invited people, how will they be informed of the invitation?
  • How to make organization volunteer opportunities page as private?

Organization Help(13)

  • Do non profit organizations receive any discount?
  • Can I delete a shift?
  • What are the standard dimensions for the organization banner image?
  • How do I edit my organization name and other details?
  • Can I delete the data I imported during the free-trial when I upgrade my plan?

Scheduling(10)

  • How to create One-Time Event?
  • How to create a flexible schedule position?
  • How to edit a fixed scheduled position?
  • Managing volunteers for One-time Event
  • Tags to restrict the volunteers!

Volunteer FAQs(23)

  • Do volunteers have to create an account to volunteer for an organization? Can they find an organization without an account?
  • How to signup for a fixed or recurring position?
  • Is VolunteerMark free?
  • How can volunteers download their participation certificates?
  • How do I sign up as a volunteer on VolunteerMark?

Volunteer opportunities page(3)

  • Calendar view signup!
  • Sponsorship Program!
  • Make the organization private and provide pre-approval form

Video Library

  • How to create a fixed schedule position?

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