VolunteerMark SupportVolunteerMark Support

  • Knowledge base
  • FAQ
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Account FAQs(2)

  • How can I reset my password?
  • What do I do if I forgot my password?

Communication(3)

  • How to communicate with a large group of volunteers at a time?
  • Invite volunteers!
  • Send emails to group members using “Discover”

External Service Integrations(2)

  • Donate button – External service integration
  • VerifiedFirst integration for background check verification

Hierarchy(5)

  • How to set Permissions for the Hierarchy?
  • How to create organization hierarchy levels?
  • How can I add coordinators and assign specific permissions to them within the organization hierarchy?
  • How do I create a position under a specific hierarchy level?
  • How can volunteers sign up for positions created under a specific hierarchy level?

Import volunteers(5)

  • How to import volunteers?
  • How to create an application form?/ How to add custom fields?
  • How to add background verification documents of the volunteers from the organization end?
  • How to add checklist criteria?
  • New volunteer checklist

Kiosk(2)

  • How to Set-up Kiosk for volunteers?
  • How to Check-in volunteers myself(Volunteer Coordinator) ?

Onboard volunteers(3)

  • How to onboard your volunteers through your website?
  • Where is my volunteer opportunities page?
  • How to share your organization link with your volunteers via communication tab?

Organization FAQs(35)

  • Is there a way to export volunteer signed up information from VolunteerMark?
  • How to manage additional users Permissions?
  • Is the my account gets published during the free-trial?
  • How can I manage volunteer Check-In and Check-Out in the VM app for my organization?
  • Do we need to pay any setup fee/other fee?

Organization Help(13)

  • How to assign drop-in volunteer(s)?
  • Programs
  • How to make use of waitlist?
  • Assign groups
  • Getting started!

Scheduling(10)

  • How to create a fixed schedule position?
  • How to create One-Time Event?
  • How to create a flexible schedule position?
  • How to edit a fixed scheduled position?
  • Managing volunteers for One-time Event

Volunteer FAQs(23)

  • How to signup for new groups?
  • Volunteer Dashboard!
  • Volunteer app
  • How to signup with an existing group?
  • How to apply/submit service hours?

Volunteer opportunities page(3)

  • Make the organization private and provide pre-approval form
  • Calendar view signup!
  • Sponsorship Program!

Video Library

  • How to create a fixed schedule position?

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