VolunteerMark SupportVolunteerMark Support

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Account FAQs(2)

  • How can I reset my password?
  • What do I do if I forgot my password?

Communication(3)

  • How to communicate with a large group of volunteers at a time?
  • Invite volunteers!
  • Send emails to group members using “Discover”

External Service Integrations(2)

  • Donate button – External service integration
  • VerifiedFirst integration for background check verification

Hierarchy(5)

  • How do I create a position under a specific hierarchy level?
  • How can volunteers sign up for positions created under a specific hierarchy level?
  • How to set Permissions for the Hierarchy?
  • How to create organization hierarchy levels?
  • How can I add coordinators and assign specific permissions to them within the organization hierarchy?

Import volunteers(5)

  • How to add checklist criteria?
  • New volunteer checklist
  • How to import volunteers?
  • How to create an application form?/ How to add custom fields?
  • How to add background verification documents of the volunteers from the organization end?

Kiosk(2)

  • How to Set-up Kiosk for volunteers?
  • How to Check-in volunteers myself(Volunteer Coordinator) ?

Onboard volunteers(3)

  • How to onboard your volunteers through your website?
  • Where is my volunteer opportunities page?
  • How to share your organization link with your volunteers via communication tab?

Organization FAQs(35)

  • Is it possible to get an extension on the 30-day free trial if we have not utilized it?
  • How to assign a volunteer to multiple occurences at once?
  • How can coordinators generate and download reports of volunteer participation?
  • Can a volunteer be made inactive rather than delete them?
  • How to edit already approved(Automatically/Manually) service hours?

Organization Help(13)

  • What are the standard dimensions for the organization banner image?
  • How do I edit my organization name and other details?
  • Can I delete the data I imported during the free-trial when I upgrade my plan?
  • How can I update my shift timings?
  • How can I add/assign volunteers to my shift?

Scheduling(10)

  • How to edit a fixed scheduled position?
  • Managing volunteers for One-time Event
  • Tags to restrict the volunteers!
  • New flow of fixed scheduled position
  • How to make a position private?

Volunteer FAQs(23)

  • How do I sign up as a volunteer on VolunteerMark?
  • How can volunteers sign up as a group?
  • Is my phone number mandatory to sign up as a volunteer?
  • How can volunteers sign up for one-time events?
  • How do I volunteer for an organization?

Volunteer opportunities page(3)

  • Make the organization private and provide pre-approval form
  • Calendar view signup!
  • Sponsorship Program!

Video Library

  • How to create a fixed schedule position?

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